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Answering Your Frequently Asked Questions
ABOUT
Why choose us?
We believe in the open source community and believe that WordPress should be available to all.
But premium themes and plugins authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or young.
We provide third way by redistributing the code without any extras.
How can our prices be so competitive?
All WordPress products such as plugins and themes are licensed under the General Public Licence (GPL).
This means that once we purchased the item, we can freely redistribute it.
Your purchase on our site enables us to maintain subscriptions to 3rd party theme and plugin authors. This helps to keep prices relatively low.
Do we include development support?
Unfortunately, we can’t include any form of development support. If you need technical support we advise you to purchase directly from the author (links are on all products) or to hire a third-party developer to help you with the coding.
Are there any restrictions on the number of downloads?
No, you can download unlimited plugin and themes per day.
PRODUCTS
Are these genuine products?
Yes, they are 100% genuine and come directly from the authors.
On how many sites can I use the products?
You can use them on as many sites as you want.
Are we updating our products?
As soon as there is a new version available, we will publish it on our site.
How do I update the products?
You can do it either via WordPress or manually via FTP.
How do I update the products?
You can do it either via WordPress or manually via FTP.
ADDITIONAL
Can I request a product?
Yes, if you have our yearly membership you can make an request by contacting us.
How long will I receive updates?
For single-time purchases, you will be able to receive lifetime long updates. For memberships as long as your membership is active.
Can I get a refund?
We are sorry, but based on the nature of digital downloads we can’t offer refunds, as you already downloaded the product.
How can i properly update an already installed plugin or theme?
The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website. The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database. Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, update to the current version correctly.
How can i manually update plugin or theme from your website?
Download the latest .zip file for the plugin.
Log into your WordPress website.
Go to “Plugins”>“Add New.”
Click the “Upload Plugin” button at the top of the page.
Select the .zip file with the updated version of the plugin.
Click the “Install Now” button.
How do I upgrade a theme?
Download the latest .zip file for the theme.
Log into your WordPress website.
Go to “Appearance”>“Themes.”
Click the “Add New” button at the top of the page.
Click the “Upload Theme” button at the top of the page.
Select the .zip file with the updated version of the theme.
Click the “Install Now” button.
